Payment

Payment must be received in full by Antone's Guitars before any goods can be dispatched. 
This does not affect your statutory rights. 


Delivery

Responsibility for ownership of the goods passes to purchaser once we have dispatched them. 

Antone's Guitars can only deliver goods to the address at which the credit/debit card used to pay for the goods is registered.  There are NO exceptions to this rule. 

On most larger items (unless otherwise advised), delivery will be made by a courier service, within normal business hours. A signature for receipt at this address may be required. 

Delivery is free to most UK mainland destinations on all orders over £49.99.  This offer excludes Northern Ireland and certain areas of Scotland.  Any charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Antone's Guitars cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order. 

All delivery times and dates are subject to stock availability and backlog.  Whilst we will endeavour to remove out of stock items from the web shop, unfortunately Antone's Guitars can in no circumstances compensate for delayed orders. 

This does not affect your statutory rights. 


Returns & Refunds

In accordance with the Consumer Contracts Regulations, any goods purchased online can be returned for any reason within 7 working days for a refund, less delivery costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item please contact us by telephone before returning any purchase.

Please note that this Money Back Guarantee only applies to items purchased online and delivered by Antone's Guitars. Refunds for items purchased online and collected in store must be arranged at the time of collection.

Refunds for items purchased in store will only be given if faulty or damaged prior to sale and where a suitable replacement cannot be supplied.

Damages/shortages must be notified within 7 working days.

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.  Return carriage is your responsibility and returned goods must arrive in the same condition and packaging as they were initially dispatched by Antone's Guitars.

This does not affect your statutory rights.

Pre-Owned Items

Pre-owned items are guaranteed fully functional and working at the time of sale, however these items may carry various cosmetic defects.  We recommend you contact the store for more details on pre-owned items.

Pictures

All pictures on this site are for illustration purposes only.  Please contact the store for further details.